General Information:
Real Health Products strictly follows all national and international regulations regarding the sale, purchase and shipment of any product or product ingredient that is considered restricted or prohibited by any law within the United States or abroad.
Real Health Products is not responsible for taxes and/or duties or any brokerage and/or delivery fees applied to international shipments. We kindly request that you contact your customs office to thoroughly inquire about import regulations before placing your order, as we will not be liable for packages refused or held for delivery.
Please note that refunds will not be issued for any order that is refused or abandoned by the intended recipient, orders that can’t be delivered due to an address error, or orders seized by Customs.
Of course, we’re always willing to work with you to ensure that the address is accurate with the knowledge we have at the time the order is placed.
If you have a concern or you would like to ask us more information about our policies or best shipping options, please do not hesitate to call or email us! We want to speak with you and are here to help you. You can reach us by calling (888) 580-9390, (818) 241-9080 or by contacting us through the website here: https://www.realhealthproducts.com/contact/.
Exchange rates:
Due to the fluctuations in exchange rates, orders with value very close to the tax-free limit may be assessed Duties and Taxes (D&T). This is especially true as the currency exchange rate may vary from the order date to the customs clearance date.
Here are a couple of currency converters for your use:
https://www.xe.com/currencyconverter/
https://www.travelex.com/currency-converter
International Shipping:
All Real Health Products orders are shipped out from our US warehouses to your country by the applicable shipping option chosen at checkout. Customers on our loyalty program (also known as Hardship Program or Autoship) are shipped using our standard economy option unless otherwise arranged.
Shipping rates vary based on total weight and final destination. Pricing does not include duties, insurance costs, or value-added taxes. If assessed, these charges are the responsibility of the package recipient, who will be billed by the local Customs office.
The Estimated Delivery window provided by Real Health Products reflects most standard deliveries. However, some orders may occasionally be subject to longer transit time caused by air freight delay, customs hold, or any other unforeseen complications outside of Real Health Products control.
- DHL Express: For shipping related inquiries regarding DHL Express orders, please contact the DHL Express Customer Service. For more information about DHL’s Quarantine Processing Fee and any other queries in relation to shipping with DHL, please contact via DHL Contact Page.
- Australia Post: Shipments are transferred to Real Health Product’s partnered company in Australia, and then Australian Post completes the delivery. This shipping method includes order tracking through https://auspost.com.au/
- USPS: Tracking is generally available for your order within the originating country (United States). However, complete in-country tracking cannot be guaranteed as final mile scans are completed by your local post.
To track your order, please use the following link: https://tools.usps.com/go/TrackConfirmAction_input
- FEDEX: Tracking and delivery for shipments through FedEx is generally available door-to-door. However, please be aware that you may have to pay import taxes, customs duties, and/or a brokerage (handling) fee for your order. These charges are separate from your shipping fee and you will be billed directly from the carrier.
To track your order, please use the following link: https://www.fedex.com/apps/fedextrack/?action=track
Back-ordered items:
Any back-order item will delay your international delivery unless you contact us at (888) 580-9390, (818) 241-9080 or via our contact form located here: https://www.realhealthproducts.com/contact/
Otherwise, your order will be shipped as soon as all the products are available.
Restrictions:
At Real Health Products, we respect the rules and regulations of your local government and do our best to block Customs prohibited products from our site. However, please be aware that rules and restrictions constantly change, are updated and/or added.
Any product in powdered form may cause customs to quarantine an order or assess extra fees.
Contact Us:
The quickest way to get your questions answered is to contact us by phone at (818) 241-9080 during our normal business hours of 9:30 am to 5:30, pacific standard time, Monday through Friday.
If we are not immediately available to take your call, you can email us through our website here: https://www.realhealthproducts.com/contact/
Using the contact form will ensure your question(s) arrive to us quickly and securely; and, will allow us the chance to respond to you with the most accurate information related to your query.
