Frequently Asked Questions
How long will it take for my product to get to me?
Your order is processed and shipped out the day we receive it or latest by the next business day. It is shipped by First Class Mail and normally takes from seven to ten business days to arrive within the continental USA. Rush shipments can be arranged by calling our main offices in Glendale, California at (888) 580-9390 or (818) 241-9080 between 9:30am and 5:30pm PST, Monday through Friday.
Do you have rush shipping?
Rush shipments can be arranged by calling our main offices in Glendale, California at (888) 580-9390 or (818) 241-9080 between 9:30am and 5:30pm PST, Monday through Friday.
Do you have a Customer Loyalty program?
We have a world-class Loyalty program (AutoShip Savings Program) and are here to service you. You never have to worry about running out of your products, and you can get your supplements at a discount!
If you need to move your order back or adjust it, no problem! Just email or call in and we’ll take care of it for you. If you start to build up a backlog of the product for whatever reason, let us know and we can skip a month or two so you can catch up. If you need a reminder email, letting you know when we will be shipping your next product, we can set that up for you too!
We are here for you!
Lear more about our Subscribe and Save program now and start saving today: Loyalty Program Details
What is your Refund Policy?
We want you to be completely satisfied with your purchase, and that is why we offer a 90-day money back guarantee from the date you first order your products. Refund Policy Details
Why do the capsules/tablets look different?
Specific ingredients have a specific color, but when they are natural those colors can vary from batch to batch. For example, the methylcobalamin in the Nerve Support Formula can sometimes be an orangy-yellow and sometimes it is more pink. This will affect the color of the powder inside the capsules. Each and every ingredient is always tested for accuracy, potency and strength before it is ever used in our products.
Why Don't You List Expiration Dates on Your Supplements?
Real Health Products uses a date of manufacture (the date the product in the bottle was produced) rather than an expiration date for most of its dietary supplement products. The Food and Drug Administration (FDA), the agency that oversees the manufacture and labeling of dietary supplements, does not require an expiration date on dietary supplements, but requires that if one is used, it must be supported by stability testing data. However, as these regulations are still evolving, FDA has yet to define what they consider to be adequate data.
While Real Health Products has some stability data on our products, the company has chosen to label with date of manufacture in order to comply with this provision of FDA’s current Good Manufacturing Practices as it is written today. As FDA refines its regulatory definitions and enforcement protocols, we will continue to evaluate our position and make any appropriate changes.
Dietary supplements are generally shelf stable (not perishable) products. When produced using current good manufacturing practices and stored according to label recommendations, there is little risk that they would develop any unsafe attributes over time. All Real Health Products products are produced by qualified, cGMP-compliant manufacturers. We require, and will continue to require, that our manufacturers develop and formulate products to maintain their quality for the expected timeframe.
In most cases, products are considered stable at full potency for a minimum of two years from the manufacture date.
At Real Health Products, one of our primary goals has always been to provide our customers with the freshest product possible. The use of manufacture date does not represent any change or difference in the quality of Real Health Products brand supplements. Our products continue to meet and exceed the most stringent quality standards.
Frequently Asked Questions Nerve Support
What are the active ingredients in the RHP® Nerve Support Formula?
The two main active ingredients are a special form of vitamin B1 called Benfotiamine, and a special form of vitamin B12 called Methylcobalamin (Methyl B12).
What is Benfotiamine?
Benfotiamine is a lipid (fat) soluble form of vitamin B1 (thiamine). It is found in very small quantities within roasted, crushed garlic and other vegetables such as onions, shallots, and leeks.
What is Methylcobalamin (Methyl B12)?
Methylcobalamin (called Methyl B12), is the form of vitamin B12 that can be directly utilized by the body. It is available in the RHP Nerve Support Formula in quantities nutritionally needed by the body to help repair itself. Methyl B12 can be taken orally and is immediately available to the body much like injectable vitamin B12.
What is the difference between the Nerve Support and Extra Strength Nerve Support Formulas?
One capsule of the RHP Extra Strength Nerve Support Formula contains the same amount of ingredients as two capsules of RHP Nerve Support Formula.
In other words, if you were taking 6 capsules per day of the RHP Nerve Support Formula, you would now only need to take 3 capsules a day of the RHP Extra Strength Nerve Support Formula.