About this statement Real Health Products is committed to respecting the privacy of your personal information. This policy statement explains how we collect, store, use and disclose customer personal information and what steps we take to comply with privacy laws.
Collection and use of personal information We only collect personal information about you which is necessary for us to establish and administer your account, provide services to you or to comply with the law. This information includes details such as your name, contact address and card number. The purposes for which we will generally collect and use your information is to deliver your order to the correct destination and to communicate with you for reasons related to your order or for commercial reasons. You may tell us at any time that you do not want us to advise you about other products and services.
Disclosure of personal information There is no disclosure of your personal information to anyone.
Accessing and correcting personal information You are entitled to obtain access to the personal information we hold about you. If at any time you believe that the information we hold about you is inaccurate, incomplete or out of date, please contact us and, where appropriate, we will correct our records.
Security Real Health Products Pty Ltd will take reasonable steps to keep secure any personal information which we hold and to keep this information accurate and up to date. Personal information is stored in a secure server or secure files. Our website uses 128bit secure socket layer encryption.
The Internet is not always a secure method of transmitting information. Accordingly, Real Health Products Pty Ltd cannot accept responsibility for the security of information you send to, or receive from us over the Internet or for any unauthorized access or use of that information Data quality The personal information we collect from you should be current to facilitate the correct delivery of your order..
Enquiry We are happy to answer any further questions you may have about our management of your personal information. You can contact us through this website or by mail at Real Health Products Pty Ltd PO Box 18 Terranora NSW 2486.
Product Returns Policy Statement (effective if read or not)
As nutraceutical products may be easily tampered with we do not provide refunds if the customer changes their mind
Transit damaged products willbeexchanged (but not refunded), if physically damaged in transit, unopened and returned within 10 days
A copy of the invoice must accompany the damaged product
Return to base freight for transit damaged goods will be initially at customers expense but this cost will be credited on return of goods.
If transit damage occurs twice for the same order then Real Health Products retains the right to cancel the order and without further cost to the customer.
It is the customers responsibility to ensure a correct address for delivery is provided and that the product is not left unattended in a hot or unsafe area
If customers postal service is negligent in delivery or has left the article in a hot or unsafe area then the customer must complete a complaint form at their local Post Office and return the damaged goods.
Where applicable, Real Health Products uses a clear warning label on each article indicating 'Heat Sensitive Product'
Unattended, heat damaged goods will not be exchanged - please ensure that articles are left in a cool and safe place
Real Health Products suggests that the customer either uses a Post Box address or instructs the Postal Delivery Officer to leave articles in a safe and cool area
Overseas Orders - terms and conditions (effective if read or not)
Place your order on the website and the postage will be calculated automatically. Select 'Direct Deposit' Please do not pay by credit card or any other method. Make your payment at your bank or electronically. Notify us by email when you have made the transfer. Your order will be despatched when the funds are received. You will be notified when funds have been accepted and when the order is scheduled for despatch. You must ensure that your country's mail service is capable of safely delivering your order - we take no responsibility if it is lost in transit due to factors beyond our control or it has been established that your mail system was responsible for the loss. Australia Post tracking will tell us where it was lost if that occurs. If you agree to these terms then please continue with your order. Please note that you must complete every field in the Address page or the order will not be despatched.
